Accessibility statement

Accessibility policy

The National Office for Combating Hate Crimes is committed to making this website, the ONDOD Portal, accessible in accordance with Royal Decree 1112/2018 of 7 September on the accessibility of public sector websites and applications for mobile devices.

This accessibility statement applies to the website Portal of the National Office for Combating Hate Crimes (ONDOD).

Compliance status

This website is partially compliant with Royal Decree 1112/2018 of the 7th of September, due to the non-compliance and exceptions of the aspects listed below.

Non-accessible content

The content detailed below is not accessible due to the following reasons:

Lack of compliance with UNE-EN 301549:2022 Standard

  • Videos do not meet the requirements for web pages with video capabilities without audio and do not include audio description, alternative textual description, or soundtrack that presents information equivalent to the content. Requirements: 7.1.4 Captions characteristics, 7.2.1 Audio description playback, Audio-only and video-only (pre-recorded), Audio description or media alternative (pre-recorded) and Audiodescription.
  • The header does not meet the meaningful sequence requirement: Meaningful sequence.
  • There are contents that are not correctly labeled due to the lack of translation, such as video subtitles, among others. Requirement: Language of parts.
  • Some PDF files do not fully meet the accessibility requirements.
  • There could be punctual editing errors in some web pages.

Disproportionate burden

Not applicable.

Content that´s not within the scope of the accessibility regulations

  • There are office files in PDF or other formats published before March 8th, 2019 that do not fully comply with all accessibility requirements.

Preparation of this accessibility statement

This statement was prepared on the 10th of March, 2023.

A self-assessment, carried out by the agency itself, has been carried out in preparation of the statement.

Last revision of the statement: 10th March 2023.

Remarks and contact details

You can make communications about accessibility requirements (article 10.2.a) of RD 1112/2018 such as, for example:

  • report any possible non-compliance by this website,
  • communicate other difficulties in accessing the content
  • make any other query or suggestion for improvement regarding the accessibility of the website.

The following channels of contact are available for communication:

  • By e-mail:
  • In person:

    National Office for the Fight against Hate Crimes
    C/ Cruce de la calle Artistas with calle Don Quijote, s/n
    28020 Madrid

Application procedure

In accordance with article 13 of Royal Decree 1112/2018 of 7 September, on accessibility of public sector websites and applications for mobile devices, you may initiate the complaints procedure:

Art 13.1. If, once a request for accessible information or complaint has been made, it has been rejected, the person concerned does not agree with the decision adopted, or the response does not meet the requirements referred to in article 12.5, the person concerned may initiate a complaint to find out and oppose the reasons for the rejection, urge the adoption of the appropriate measures in the event of not agreeing with the decision adopted, or state the reasons why it is considered that the response does not meet the requirements demanded.

You may also file a complaint if you have not received a reply to your complaint within twenty working days.

To initiate a complaint, you must download the Web Accessibility complaint form and fill it in. It can be sent to the Subdirectorate General for Quality of Services and Innovation in one of two ways:

Complaints will be received and processed by the Undersecretariat for Economic Affairs and Digital Transformation of the Ministry of Economic Affairs and Digital Transformation.

Optional Content

  • This website applies the requirements of the UNE-EN 301549:2022 Spanish Standard, equivalent to the EN 301 549 V3.2.1 (2021-03) European Standard, considering the exceptions of RD 1112/2018.
  • In addition, accessibility is validated locally using the Web Accessibility Observatory (OAW) Tracker tool, the latest revision having been carried out on the 10th of March 2023.
  • This website is designed for responsive viewing, using the "Responsive Web Design" technique, which means that it adapts correctly to different mobile and desktop devices.
  • HTML5 has been used as the markup language and CSS 3 style sheets have been used for the layout presentation.
  • The links provide details of the function or destination of the hyperlink.
  • Depending on the browser, it will be necessary to use one combination of keys or others to use the keyboard shortcuts:
    • Keys to zoom:
      • Ctrl y + ó Ctrl + Mouse Wheel Forward: Zoom In
      • Ctrl y – ó Ctrl + Mouse wheel back: Zoom out.
    • Turn full screen mode on or off:
      • F11
    • Moving around the web:
      • Space bar ó PgDn: Scroll down in a frame.
      • Uppercase + Space bar ó PgUp: Scroll up a frame.
      • Home Key: Go to top of page.
      • End Key: Go to the bottom of the page.
      • Click the mouse scroll up or down.