Accessibility Statement

Accessibility policy

The National Office for Combating Hate Crimes, under the General Directorate for Coordination and Studies of the Secretariat of State for Security of the Ministry of the Interior. It is committed to making this website accessible, in accordance with Royal Decree 1112/2018, of 7 September, on accessibility of public sector websites and applications for mobile devices.

This accessibility statement applies to the website The National Office for Combating Hate Crimes (ONDOD) published on the domain https://oficinanacional-delitosdeodio.ses.mir.es/publico/ONDOD/en/.

Compliance status

This website is Partially Compliant with Royal Decree 1112/2018 of September 7, on accessibility of public sector websites and applications for mobile devices, due to non-compliance and exceptions for the aspects listed below.

Non-accessible content

The content below is not accessible due to the following:

Lack of compliance with the Spanish standard UNE-EN 301549:2022, equivalent to the European standard EN 301 549 V3.2.1 (2021-03).

Some videos do not fully comply with the accessibility requirements for web pages with video capabilities without audio and do not include audio description, alternative textual description, or sound track that presents information equivalent to the content. Requirements: 9.1.2.3 Audio Description or Alternative Media (Recorded), 9.1.2.5 Audio Description (Pre-recorded) and Requirement 9.3.1.2 Language of Parts.
Some PDF office files do not fully meet the accessibility requirements.
When using the browser, there may be situations where new content is added to the page, without changing the user's context.
There may be occasional editing failures on some web pages.

Disproportionate loading

Not applicable.

The content does not fall within the scope of the applicable legislation.

There are office files in PDF or other formats published before March 8, 2019 that do not fully meet all accessibility requirements.
Online mapping and cartography services, provided that essential information is provided in a digitally accessible manner in the case of maps intended for navigational purposes. For example, the google maps viewer would be exempt.

Preparation of this accessibility statement

This statement was prepared on October 14, 2024.

A self-assessment, carried out by the organization itself, was conducted in preparation of the statement.

Last revision of the statement: October 14, 2024.

Remarks and contact details

You can make communications about accessibility requirements (article 10.2.a) of RD 1112/2018 such as, for example:

Report any possible non-compliance by this website.
Transmit other difficulties in accessing the content.
Formulate any other query or suggestion for improvement related to the accessibility of the website.
Through the following e-mail asistencia.ondod@interior.es

You can submit a complaint regarding compliance with the requirements of RD 1112/2018 or a request for Accessible Information relating to:

Contents that are excluded from the scope of application of RD 1112/2018 as established by Article 3, paragraph 4.
Contents that are exempt from compliance with the accessibility requirements for imposing a disproportionate burden.

Through the Generic Instance of the Electronic Headquarters of the Ministry of the Interior, as well as the rest of the options included in Law 39/ 2015, of October 1, of the Common Administrative Procedure of Public Administrations. The facts, reasons and request must be clearly specified in order to establish that it is a reasonable and legitimate complaint or request.

Communications, complaints and requests for accessible information will be received and processed by the Subdirectorate General for Quality of Services and Innovation.

Application procedure

In accordance with Article 13 of Royal Decree 1112/2018 of September 7, on accessibility of public sector websites and applications for mobile devices, you can urge the complaint procedure:

Art 13.1. If once a request for accessible information or complaint has been made, it has been rejected, the person concerned does not agree with the decision adopted, or the response does not meet the requirements referred to in Article 12.5, the person concerned may initiate a complaint to know and oppose the reasons for the rejection, urge the adoption of the appropriate measures in the case of not agreeing with the decision adopted, or expose the reasons why it is considered that the response does not meet the requirements demanded.

You may also file a complaint if you have not received a response to your complaint within twenty working days.

To initiate the complaint, you must download the Web Accessibility complaint form template and fill it in. It can be sent to the Subdirección General de Calidad de los Servicios e Innovación, through one of these two ways:

Telematic: through the electronic registry by means of the existing procedure in the electronic headquarters of the Ministry of the Interior (it requires to have a Digital Certificate and to be able to make electronic Signature by means of applet Java or application Autofirma).
In person: by delivering the duly completed template printed on paper, in the network of registry assistance offices.

Against the resolution of this claim, the appropriate administrative appeals may be filed, in accordance with the provisions of Article 112 of Law 39/2015, of October 1, 2015.

Optional Content

This website applies the requirements of the UNE-EN 301549:2022 Standard, equivalent to the European standard EN 301 549 V3.2.1 (2021-03) considering the exceptions of RD 1112/2018.
Additionally, accessibility is validated using the Web Accessibility Observatory Tracker tool (OAW). The last review was carried out on October 14, 2024.
This website is designed for responsive viewing, using the “Responsive Web Design” technique, so it adapts correctly to different mobile and desktop devices.
HTML5 has been used as markup language and CSS 3 style sheets for layout presentation.
The links provide details of the function or destination of the hyperlink.
Depending on the browser from which the portal is being accessed, it will be necessary to use a combination of keys or others for the use of keyboard shortcuts:
- Keyboard shortcuts (Alt + Key or. Alt + Shift + Key):
  - S key: Skip navigation and go to content.
  - Key 1: Go to the Home page.
  - Softkey 3: Go to the site map page.
  - Softkey 4: Display the Search engine.
- Viewing and zooming the web page:
  - F11 key: Activates or deactivates the full screen mode.
  - Ctrl key with the plus or minus key. Ctrl key with mouse wheel forward: Zoom in.
  - Ctrl key with the minus key or. Ctrl key with mouse wheel backward: Zoom out.
- Scrolling the web:
  - Space key or PgUp key: Scroll down in a frame.
  - Shift key with space key or Page Up key: Scroll up one frame.
  - Home key: Go to the top of the page.
  - End key: Go to the end of the page.
  - Click the mouse scroll wheel: Scroll up or down.